Shipping Policy

We aim to get your order to you quickly and reliably.

Delivery Times

Once your order is successfully processed and paid for, our courier partners aim to deliver your products within 2 to 3 business day.

Delivery occurs on weekdays (Monday to Friday), excluding public holidays.

Delivery Fees

Standard Delivery Fee

The standard delivery fee will be calculated at checkout based on your location and the size of your order.

Remote/Outlying Area Surcharge

Please note that deliveries to most remote or outlying areas will attract an additional surcharge of R50.00. This fee will be added to your total shipping cost at checkout once your delivery address is entered.

Courier and Delivery Attempts

We partner with reliable third-party courier services to handle all our deliveries.

Delivery Attempts

Our couriers will make a maximum of three (3) delivery attempts to your specified address.

Failed Delivery / Return to Sender

If all three delivery attempts fail, the courier will return the goods to our warehouse.

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  In this event, your order will be cancelled, and we will process a refund for the cost of the goods, less any actual delivery fees, the R50 remote area surcharge (if applicable), and any reasonable restocking fees incurred by Easybuyza.
  
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  If you still wish to receive the items, you will need to place a new order on our website.
  

General Delivery Terms

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  Please ensure the correct delivery address and contact number are provided at checkout, as we cannot be held responsible for costs or delays resulting from incorrect information.
  
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  Risk of the Product passes to you upon delivery or successful collection by you.
  

Returns and Refund Policy

We want you to be completely satisfied with your purchase from easybuyza.co.za. If you're not, we're here to help make the return process simple.

Our 14-Day Return Guarantee

We offer a 14-day return policy, giving you 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

1. Unworn or unused

2. With tags still attached

3. In its original packaging and resealable

How to Start a Return

To begin a return, please use the self-service function on your profile or contact us at support@easybuyza.co.za

If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us right away at support@easybuyza.co.za so we can evaluate the issue and promptly make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

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  Perishable goods (like food, flowers, or plants)
  
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  Custom or personalized products (special orders)
  
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  Personal care goods (like beauty or hygiene products)
  
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  Hazardous materials, flammable liquids, or gases
  

Unfortunately, we also cannot accept returns on gift cards.

Please get in touch if you have any questions or concerns about the return eligibility of your specific item.

Exchanges

The quickest way to get the item you want is to return the item you currently have. Once your return is accepted, you can then make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, you will be automatically refunded to your original payment method within 7 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since your return was approved, please contact us at support@easybuyza.co.za for assistance.